Claims

When there is an accident, there is no better feeling than to know you are covered. Please take action immediately in filing your claim so that we may start working on it.

Claims

When there is an accident, there is no better feeling than to know you are covered. Please take action immediately in filing your claim so we can work quickly in restoring your home or automobile quickly and efficiently. Our claims department will be available to walk you through the process. Here are some helpful tips to assist you in going through the claims process quicker. Automobile Claims When filing an automobile claim, please have the following information ready and available. Date and time of accident Location Damage to your vehicle Driver/Owner information Driver of other vehicle (if applicable) Name of police department contacted (if any) Any witnesses to the accident Homeowner Claims It is important that you file your claim quickly.

Please call our claims department directly at (800) 221-1605.  Our claims hot line is open 24 hours a day - 365 days a year!

For falling tree damage due to windstorm or ice: Take pictures before removing the tree and debris. It is ok to proceed with clean up before reporting your claim to us. Your damaged dwelling & personal property (excluding your landscaping) caused by a falling tree is generally covered under your homeowners policy subject to your deductible. Coverage for the cost of removing the fallen tree varies by company. If the tree has damaged your dwelling, coverage for removal generally applies. Take pictures of the damage before you begin making repairs. Other important steps to take: - Police must be notified of incident if there is a theft / burglary - Do not discard any damaged property. - Document damaged or missing items.

Automobile Tips

Home Owners Tips

  • Automobile Claims When filing an automobile claim, please have the following information ready and available.
  • Date and time of accident Location Damage to your vehicle Driver/Owner information Driver of other vehicle (if applicable)
  • Name of police department contacted (if any)
  • Any witnesses to the accident Homeowner Claims It is important that you file your claim quickly.
  • Please call our claims department directly at (413) 584-1115
  • For falling tree damage due to windstorm or ice:
    Take pictures before removing the tree and debris.
  • It is ok to proceed with clean up before reporting your claim to us.
  • Your damaged dwelling & personal property (excluding your landscaping) caused by a falling tree is generally covered under your homeowners policy subject to your deductible.
  • If the tree has damaged your dwelling, coverage for removal generally applies.
  • Take pictures of the damage before you begin  making repairs.

Other important steps to take:

  • Police must be notified of incident if there is a theft / burglary
  • Do not discard any damaged property. 
  • Document damaged or missing items.