Your comments are important to us
The process of gathering and analyzing your feedback – both positive and negative – is important to us.
Your feedback helps us improve our products, services and processes, which allows us to continue to provide the quality service you expect.
There are a variety of ways that you can express your concerns or provide feedback. We encourage you to get in touch with us – in person or by telephone, mail, fax or email.
How to compliment our staff, services or products
How to file a complaint
Step 1. Start at the source
Step 2. Contacting the relevant division
Step 3. Escalating a complaint
Step 4. Appeal to the Office of the Ombudsman
Step 5. Additional recourse