Trip Cancellation Insurance Claim

If you need to cancel your trip, you must call your travel agent or carrier no later than one business day after the cause of cancellation. And you’ll need to let us know at the same time by calling us at 1-800-387-2487.

Once you’ve let us and your travel agent know, select your province of residence from the list below for instructions on how to submit your claim:

Residents of Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan or the Yukon

Once you’ve let us and your travel agent know, you’ll need to complete the following steps:

  1. Complete and sign the Claim and Authorization
    Form . Mail the form, along with all applicable documents outlined below, to the claims office: Roger Menard Insurance Company of Canada P.O. Box 5550, Station A

    Calgary, Alberta T2H 1X9

  2. If the cancellation is due to an injury or sickness of yourself, an immediate family member or your travelling companion, you must have a Medical Certificate fully completed by the treating physician. The physician who fills out the form must be the same one who treated the sick or injured person.
  3. Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip including airfare, hotel, taxes, service fees, and anything else. You’ll need to provide proof of payment for each item.
  4. Attach original unused airline ticket(s) and any other original travel documents. If you received a refund from your travel agent or travel supplier, you’ll need to provide a copy of the statement or refund.
  5. If cancelling for non-medical reasons, you’ll need to provide substantiated evidence. This could be a copy of subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, or a death certificate.

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Residents of New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario, or Prince Edward Island

Once you’ve let us and your travel agent know, you’ll need to complete the following steps:

  1. Complete and sign the Claim and Authorization
    Form . Mail the form, along with all applicable documents outlined below, to the claims office: Roger Menard Insurance Company of Canada P.O. Box 97, Station A

    Mississauga, Ontario L5A 2Y9

  2. If the cancellation is due to an injury or sickness of yourself, an immediate family member or your travelling companion, you must have a Medical Certificate fully completed by the treating physician. The physician who fills out the form must be the same one who treated the sick or injured person.
  3. Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip including airfare, hotel, taxes, service fees, and anything else. You’ll need to provide proof of payment for each item.
  4. Attach original unused airline ticket(s) and any other original travel documents. If you received a refund from your travel agent or travel supplier, you’ll need to provide a copy of the statement or refund.
  5. If cancelling for non-medical reasons, you’ll need to provide substantiated evidence. This could be a copy of subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, or a death certificate.

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Residents of Quebec

Once you’ve let us and your travel agent know, you’ll need to complete the following steps:

  1. Complete and sign the Claim and Authorization
    Form . Mail the form, along with all applicable documents outlined below, to the appropriate claims office: Roger Menard Insurance Company of Canada P.O. Box 11472, Station Centre Ville

    Montréal, Québec H3C 5N2

  2. If the cancellation is due to an injury or sickness of yourself, an immediate family member or your travelling companion, you must have a Medical Certificate fully completed by the treating physician. The physician who fills out the form must be the same one who treated the sick or injured person.
  3. Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip including airfare, hotel, taxes, service fees, and anything else. You’ll need to provide proof of payment for each item.
  4. Attach original unused airline ticket(s) and any other original travel documents. If you received a refund from your travel agent or travel supplier, you’ll need to provide a copy of the statement or refund.
  5. If cancelling for non-medical reasons, you’ll need to provide substantiated evidence. This could be a copy of subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, or a death certificate.
Author: car health